Refund Policy

We want you to feel confident using Visa Manager. This policy explains when and how you can request a refund for our services. Refund eligibility depends on the service tier you selected and the stage of processing at the time of your request.

1. Deep AI Review (€29)

The Deep AI Review fee covers an automated review of your application data and documents, plus a ready-to-apply PDF package.

• Before the AI report is delivered — you may cancel and receive a full refund of the €29 fee.
• After the AI report is delivered — the fee is non-refundable, as the service has been completed.

2. Agent Review (€149)

The Agent Review fee covers a professional human review of your documents and application data within 24 hours.

• Before review is delivered — you may cancel and receive a full refund of the €149 fee.
• After review is delivered — the fee is non-refundable, as the service has been completed.

3. Guaranteed Approval (€599)

The Guaranteed Approval tier is a managed submission service. The €599 price includes the Thai government application fee.

• Cancel before submission — you may cancel at any time before your application has been submitted to the relevant government authority and receive a full refund of all fees paid, including any pre-paid Government Fees.
• Cancel after submission — Government Fees that have already been submitted to a government authority are non-refundable, as they are collected by the government and not by Visa Manager. The Service Fee portion may be partially refunded at our discretion.
• Rejection due to our error — if your pre-qualified application is rejected due to an error attributable to Visa Manager or our Service Partner, we will refund your Service Fee in full. Government Fees are non-refundable once submitted.
• Rejection due to other reasons — if your application is rejected for reasons outside our control (e.g., government policy changes, personal eligibility criteria, security checks), no refund is applicable.

3a. Retirement Visa — Full service (€1,299, all-inclusive)

The Thailand Retirement Visa is sold as a single fully-managed plan (shown at checkout in EUR, GBP, or USD): we select the visa route that fits your situation, then prepare, verify, and submit the application on your behalf. The price includes the Thai government fees, passed through at cost.

• Cancel before submission — full refund, including the government fee.
• Money-back guarantee — once submitted, the government fee is non-refundable (it is collected by the government, not by Visa Manager); if your application is not approved, we refund your service fee in full or re-apply on your behalf at no extra charge, subject to the exclusions in section 4.

4. Exclusions

Refunds are not available if:

• You provided false, misleading, or incomplete information in your application
• You failed to attend a required interview or biometrics appointment
• You failed to supply requested documents within the specified timeframe
• The rejection is due to circumstances outside the control of Visa Manager and its Service Partners
• You violated our Terms of Service

5. How to Request a Refund

To request a refund, email us at support@visamanager.io within 14 days of the event giving rise to the refund request. Please include:

• Your account email address
• The visa type and service tier you purchased
• The reason for your refund request
• Any supporting documentation (e.g., rejection notice)

6. Processing Time

Approved refunds are processed within 10 business days. Refunds are issued to the original payment method used for the purchase. You will receive an email confirmation when the refund has been processed.

7. Contact

Questions about our refund policy? Contact us at support@visamanager.io.