Krungthai Bank schedules app outages for October 6 and 11 as Bangkok Bank axes web portal

Krungthai Bank customers will face temporary service suspensions on October 6 and 11, 2026, while Bangkok Bank users are being forced to abandon desktop banking entirely by the end of the year.

According to Thansettakij (in Thai), Krungthai Bank has scheduled system maintenance for early October. This will temporarily suspend services on its primary mobile platforms, including the Krungthai NEXT application and the Paotang app.

Meanwhile, a more permanent shift is happening at Bangkok Bank. Khaosod Thai (in Thai) reports that the bank will permanently shut down its "Bualuang iBanking" web service on December 15, 2026. The bank stated that all users will need to transition to the mobile banking application to conduct their transactions.

What this means for you

Thailand's banking sector is rapidly moving toward a mobile-only ecosystem, which requires a few practical adjustments if you rely on these institutions.

• Prepare for Krungthai downtime: If you use Krungthai NEXT to pay rent, settle utility bills, or transfer funds, ensure you complete these transactions before the maintenance windows on October 6 and 11.
• Migrate to the Bangkok Bank app: If you are a Bangkok Bank customer who prefers the desktop portal—often favored by expats for easier browser translation or navigating complex transfers on a larger screen—you have until December 15 to download and set up their mobile app.
• Check your device compatibility: Mobile banking apps in Thailand frequently update their security requirements. Ensure your smartphone operating system is up to date so you do not lose access when forced to switch entirely to mobile platforms.

If you have not yet set up mobile banking for your Bangkok Bank account, you may need to visit a branch with your passport and passbook to verify your identity and activate the app. Setting up a mobile banking app as a foreigner in Thailand often requires an in-person branch visit to verify your current visa status, so do not leave this until the December deadline.